Comments, Enquiries and Complaints
Comments, Enquiries and Complaints
| Enquiry Hotline: | 2717 1771 (handled by “1823”) |
| E-mail: | enquiry@labour.gov.hk |
| Fax: | 2544 3271 |
| By Post: | The Commissioner for Labour, Labour Department 16/F, Harbour Building, 38 Pier Road, Central Hong Kong |
| Note: | To avoid unsuccessful delivery of mail items, please ensure that the correct address is clearly printed or written on the envelope and sufficient postage has been paid before posting. Mail items bearing insufficient postage will not be delivered to this Department and will be returned to the sender or disposed of by the Hongkong Post. The mail sender will bear any consequences arising from not paying sufficient postage. |
You may also make use of our telephone hotline 2717 1771 (handled by "1823") which provides round-the-clock service for general enquiries on topics of labour legislation and services of the Labour Department. Please refer to the Service Menu for detailed operation instructions for using the 24-Hour Telephone Enquiry Service.
Telephone Hotlines and Addresses
| Employment Services | ||
| Employment Services Division | 2591 1318 | [Service Hours:(2)] |
| Employment Programme for the Elderly and Middle-aged | 2150 6398 | [Service Hours:(2)] |
| Work Trial Scheme | 2152 2090 | [Service Hours:(2)] |
| Racial Diversity Employment Programme | 2150 6359 | [Service Hours:(1)] |
| Telephone Employment Service Hotline | 2969 0888 | [Service Hours:(1)] |
| Job Vacancy Processing Centre Hotline | 2503 3377 | [Service Hours:(1)] |
| General enquiries on Employment of Persons with Disabilities | 2852 4801 | [Service Hours:(1)] |
| Youth Employment and Training Programme | 2112 9932 | [Service Hours:(1)] |
| Enhanced Supplementary Labour Scheme | 2150 6363 | [Service Hours:(1)]* |
| Greater Bay Area Youth Employment Scheme | 2969 0446 | [Service Hours:(1)] |
| Employees’ Rights and Benefits | ||
| Complaints related to Non-compliance with Regulations on the Employment of Children and Young persons | 2815 2200 | [Service Hours:(3)]* |
| Reporting Failure by Employers to Possess Employees’ Compensation Insurance Policies | 2815 2200 | [Service Hours:(3)]* |
| Reporting Wage Default and Employment of Illegal Workers | 2815 2200 | [Service Hours:(3)]* |
| Hotline for Foreign Domestic Helpers | 2157 9537 | [Service Hours:(4)]* |
| Reimbursement of Maternity Leave Pay Scheme (Enquiry service is operated by the processing agent appointed by the Labour Department) | 2636 6353 | [Service Hours:(1)] |
| Occupational Safety and Health | ||
| General enquiries on Safety and Health at Work | 2559 2297 | [Service Hours:(1)]* |
| General enquiries on Occupational Health Service | 2852 4041 | [Service Hours:(1)]* |
| Complaints concerning Safety and Health at Work | 2542 2172 | [Service Hours:(1)]* |
| Reporting Work Accidents | 2815 0678 | [Service Hours:(1)]* |
Service Hours:
| (1): | Monday to Friday (9:00 a.m. - 1:00 p.m. & 2:00 p.m. - 6:15 p.m.) |
| (2): | Monday to Friday (9:00 a.m. - 1:00 p.m. & 2:00 p.m. - 5:30 p.m.) |
| Saturday (9:00 a.m. - 12:00 noon) | |
| (3): | Monday to Friday (9:00 a.m. – 6:15 p.m.) |
| (4): | Monday to Sunday (24 hours, handled by “1823”) |
| * | Auto-recording service available outside service hours. |