Comments, Enquiries and Complaints

Enquiry Hotline:	2717 1771 (handled by “1823”)
E-mail:	enquiry@labour.gov.hk
Fax:	2544 3271
By Post:	The Commissioner for Labour, Labour Department 16/F, Harbour Building, 38 Pier Road, Central Hong Kong

Note:

To avoid unsuccessful delivery of mail items, please ensure that the correct address is clearly printed or written on the envelope and sufficient postage has been paid before posting. Mail items bearing insufficient postage will not be delivered to this Department and will be returned to the sender or disposed of by the Hongkong Post. The mail sender will bear any consequences arising from not paying sufficient postage.

You may also make use of our telephone hotline 2717 1771 (handled by "1823") which provides round-the-clock service for general enquiries on topics of labour legislation and services of the Labour Department. Please refer to the Service Menu (167 KB) for detailed operation instructions for using the 24-Hour Telephone Enquiry Service.

Telephone Hotlines and Addresses

Employment Services
Employment Services Division	2591 1318	[Service Hours:(2)]*
Employment Programme for the Elderly and Middle-aged	2150 6398	[Service Hours:(1)]
Work Trial Scheme	2152 2090	[Service Hours:(2)]
Racial Diversity Employment Programme	2150 6359	[Service Hours:(1)]
Telephone Employment Service Hotline	2969 0888	[Service Hours:(1)]*
Job Vacancy Processing Centre Hotline	2503 3377	[Service Hours:(1)]*
General enquiries on Employment of Persons with Disabilities	2852 4801	[Service Hours:(1)]
Youth Employment and Training Programme	2112 9932	[Service Hours:(1)]
Enhanced Supplementary Labour Scheme	2150 6363	[Service Hours:(1)]*
Greater Bay Area Youth Employment Scheme	2969 0446	[Service Hours:(1)]
The Re-employment Allowance Pilot Scheme	2116 0131／2397 7277	[Service Hours:(1)]

Employees’ Rights and Benefits
Complaints related to Non-compliance with Regulations on the Employment of Children and Young persons	2815 2200	[Service Hours:(2)]*
Reporting Failure by Employers to Possess Employees’ Compensation Insurance Policies	2815 2200	[Service Hours:(2)]*
Reporting Wage Default and Employment of Illegal Workers	2815 2200	[Service Hours:(2)]*
Hotline for Foreign Domestic Helpers	2157 9537	[Service Hours:(3)]*
Reimbursement of Maternity Leave Pay Scheme (Enquiry service is operated by the processing agent appointed by the Labour Department)	2636 6353	[Service Hours:(1)]
Subsidy Scheme for Abolition of MPF Offsetting Arrangement (Enquiry service is operated by the processing agent appointed by the Labour Department)	2989 1001	[Service Hours:(4)]*

Occupational Safety and Health
General enquiries on Safety and Health at Work	2559 2297	[Service Hours:(1)]*
General enquiries on Occupational Health Service	2852 4041	[Service Hours:(1)]*
Complaints concerning Safety and Health at Work	2542 2172	[Service Hours:(1)]*
Reporting Work Accidents	2815 0678	[Service Hours:(1)]*

Service Hours:

(1)	Monday to Friday (9:00 a.m. - 1:00 p.m. & 2:00 p.m. - 6:15 p.m.)
(2)	Monday to Friday (9:00 a.m. – 6:15 p.m.)
(3)	Monday to Sunday (24 hours, handled by “1823”)
(4)	Monday to Friday (10:00 a.m. - 1:00 p.m. & 2:00 p.m. - 7:00 p.m.)

*	Auto-recording service available outside service hours.

List of Offices Administering Oaths and Declarations for Official Use (67.6 KB) (PDF)
Enquiry on Performance Pledge

Telephone Numbers and Addresses of Branch Offices

Service Arrangements under Inclement Weather Conditions

Weather Condition	Service Arrangement*
Tropical Cyclone Warning Signal No. 8 or above / Government’s announcement of “Extreme Conditions”
In force	Services of all offices will be suspended.
The signal is cancelled or lowered / “Extreme Conditions” ends two hours or more before the end of office hours	Services will gradually resume within two hours after the signal is cancelled or lowered / “Extreme Conditions” ends.
The signal is cancelled or lowered / “Extreme Conditions” ends in less than two hours before the end of office hours	Services of all offices will remain suspended.
Black Rainstorm Warning Signal
Issued before office hours and remains in force during office hours	Services of all offices will be suspended.
Issued before office hours and cancelled or replaced by a lower level signal two hours or more before the end of office hours	Services will gradually resume within two hours after the signal is cancelled or replaced by a lower level signal.
Issued before office hours and cancelled or replaced by a lower level signal in less than two hours before the end of office hours	Services of all offices will remain suspended.
Issued during office hours	Services of all offices will remain normal.

*The service resumption time of individual offices will be subject to the prevailing traffic conditions. For the arrangements of activities organised by the Labour Department under inclement weather conditions, please refer to the guidelines of individual activities.