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Publications Report of the Commissioner for Labour 2000 Chapter 10 : Central Support Services Administration Division Development Division 10.5 The division is also responsible for the administration of the departmental library. The operation of the departmental library was reviewed in 2000. Enhancements of library services were made through streamlining of work flows and better use of information technology. Information and Public Relations Division 10.7 The division also co-ordinates the production of major departmental publications such as the Commissioner's Report and newsletters. Other important aspects of its work include assisting in arrangement of talks and lectures on topics relating to the work of the department. 10.8 In 2000, the division handled 7 580 enquiries from the media and issued 160 press releases. A total of 1 608 talks and lectures covering different aspects of the work of the department was given to the public by officers from various divisions. During the year, 1 211 719 members of the public approached different offices of the department for enquiry, advice or assistance. Prosecution 10.10 In 2000, the department took out 8 750 prosecutions. Of these, there were 7 901 convictions with a total fine of $52.90 million. (Figure 42) Staff Training and Development 10.12 In 2000, the division organised 108 in-service training programmes for 1 553 officers of various grades under the Labour Administration Branch, while 123 programmes were organised by other divisions for 2 390 departmental staff. These programmes included courses on management, vocational training, language and information technology. The department has also stepped up its efforts in upgrading the skills of staff in improving customer service. 10.13 A total of 18 overseas training and duty visits was organised for 24 departmental staff of the Labour Administration Branch. These programmes were designed to increase their professional knowledge, develop their management skills and broaden their horizons with a view to improving the quality of the department's services to the public or preparing for new areas of services. 10.14 The division continues to improve officers' proficiency in Putonghua and their skills in using Chinese in their official writings. In 2000, the division organised six Putonghua courses and two Chinese writing workshops. 10.15 Training and development for staff of the Occupational Safety and Health Branch of the department is provided and co-ordinated by the Occupational Safety and Health Training Centre. In 2000, probationary training was organised for 72 Occupational Safety Officers. There were 17 in-service training programmes covering 2 314 man-times. These programmes covered a wide range of topics including specific technical subjects, core competency skills, media skills, safety audit and computer usage. A new training programme on "Civil Service Integrity" and "Civil Service Shared Value" was organised. It aimed to provide clear guidance to the officers on conduct and discipline. A number of workshops were organised to facilitate experience sharing amongst officers in the branch. Topics covered in these workshops included prosecution-related skills and information management skills. 10.16 Overseas training and duty visits were organised for 13 officers
during the year to enrich their knowledge and experience. Three specialists
on occupational safety and health and information management were invited
from the United Kingdom to provide advice and information to our staff.
Topics covered effective persuasion and enforcement strategy, potential
of information and technology on managing information. An expert on
client service was also invited from Australia to deliver talks in seminars
on premier customer service. | Content
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