| Service |
Standards
pledged |
Results
achieved |
| EMPLOYMENT SERVICES |
| Employment service for able-bodied job-seekers |
| • |
Serve job-seekers within 30 minutes of the appointed time. |
100% |
| • |
Process vacancy information within 24 hours upon receipt. |
100% |
| • |
Provide in-depth career counselling session to job-seekers registering for the Job Matching Programme within one week after receipt of application for registration. |
100% |
| • |
Provide every fresh registrant with written guidelines on employment service. |
100% |
| • |
Provide telephone employment service to job-seekers on the following working day after they forward their "Easy Registration Form" to a Job Centre. |
100% |
| • |
Provide job-seekers with weekly information on the number of top-ten vacancies available in the Job Centre. |
100% |
|
| Employment service for disabled job-seekers |
| • |
Attend to disabled job-seekers for counselling or pre-referral interview within 15 minutes of the appointed time. |
100% |
| • |
Provide vocational assessment interview to disabled job-seekers within two weeks upon receipt of request for employment assistance. |
100% |
| • |
Provide follow-up service to the employer and employee for three months after placement to ensure successful job settlement. |
100% |
| • |
Issue replies by fax to hearing-impaired job-seekers within one working day upon receipt of enquiries through fax. |
100% |
| • |
Entertain immediately requests from non-governmental organisations and schools for free loan service of videos. |
NA (1) |
|
| Careers guidance to young people |
| • |
Provide every fresh youth member with written guidelines on services of Youth Employment Start. |
100% |
| • |
Provide membership card to every youth member immediately after they complete the registration. |
100% |
|
| Licensing of employment agencies |
| • |
Complete processing applications for employment agency licences within two weeks upon receipt of all relevant information and documentation. |
100% |
|
| LABOUR
RELATIONS |
| Conciliation of labour disputes in the non-government sector |
| • |
After notification, contact parties concerned immediately for conciliation arrangement in disputes involving more than 20 employees or resulting in work stoppages. |
100% |
| • |
Provide consultation to enquirers within 30 minutes on arrival at Labour Relations Division offices. |
100% |
| • |
Conduct conciliation meetings within five weeks from lodging of claims. |
100% |
|
| Promotion of labour relations |
| • |
Make available information leaflets on amendment provisions of the Employment Ordinance in offices of Labour Relations Division within five days from the effective date of the amendments. |
100% |
|
| Adjudication of minor employment claims |
| • |
Arrange appointments for filing claims within one week upon telephone request from claimants. |
100% |
| • |
Conduct adjudication of minor employment claims within five weeks after filing. |
100% |
|
| EMPLOYEE RIGHTS AND BENEFITS |
| Employees' compensation |
| • |
Inform an injured employee in writing of the procedures for claiming compensation within one week after receipt of a report of injury. |
100% |
| • |
Attend to injured employees for sick leave clearance or referral to Assessment Board within 30 minutes of the appointed time. |
100% |
| • |
Issue a Certificate of Assessment to an injured employee within two weeks after assessment by Assessment Board. |
100% |
| • |
Issue a Certificate of Compensation Assessment to an
injured employee within: |
|
| - |
two weeks after sick leave clearance; or |
100% |
| - |
one week after a Certificate of Assessment is issued. |
100% |
|
| • |
Provide immediate assistance to family members of deceased employees to claim compensation for death in fatal work accidents. |
100% |
| • |
Issue a Certificate for Funeral and Medical Attendance Expenses to the concerned parties in fatal work accidents within two weeks after receipt of all relevant information and documentation and expiry of statutory application period. |
100% |
| • |
Issue a Certificate of Compensation Assessment for fatal cases to family members of deceased employees within four weeks after receipt of all relevant information and documentation and expiry of statutory application period. |
100% |
| • |
Issue a Certificate of Determination to a pneumoconiotic certifying eligibility for compensation within two weeks after receipt of all relevant information and documentation. |
100% |
|
| Attestation of contracts for employment outside Hong Kong |
| • |
Attest contracts for employment outside Hong Kong within two weeks upon receipt of all relevant information and documentation. |
NA (1) |
|
| Protection of wages on insolvency |
| • |
Issue payments to qualified applicants within 10 weeks upon receipt of all relevant information and documents required for processing the applications. |
100% |
|
| Administration of the Supplementary Labour Scheme |
| • |
Take action to investigate complaints in relation to the Supplementary Labour Scheme within one working day upon receipt of a complaint. |
100% |
|
| Labour inspection |
| • |
Start investigation of a complaint on non-compliance with holiday and wage provisions under the Employment Ordinance and the compulsory insurance requirement under the Employees' Compensation Ordinance, and illegal employment of children and young persons, within one week upon receipt. |
100% |
|
| SAFETY
AND HEALTH AT WORK |
| Occupational
safety |
| • |
Notify applicants of the result of their enrolment for safety training courses within one week upon receipt of application. |
100% |
| • |
Investigate immediately all fatal and serious accidents including those related to gassing incidents, explosions and dangerous occurrences. |
100% |
| • |
Respond to calls from emergency units regarding fatal and serious accidents within two hours. |
100% |
| • |
Serve a Suspension Notice within 24 hours after issuing to an employer or an occupier of premises a Notice of Intention to prohibit hazardous work or process in a workplace. |
100% |
| • |
Lift the Suspension Notice within 24 hours upon verifying the compliance with the notice by an employer or an occupier of premises. |
100% |
| • |
Reply to complaints about unsafe work environment within two weeks. |
100% |
| • |
Deal with verbal enquiries immediately. |
100% |
| • |
Provide consultation interviews within 15 minutes. |
100% |
|
| Occupational
health |
| • |
Conduct detailed investigation into urgent cases of occupational diseases within 24 hours upon notification. |
100% |
| • |
Attend to clients of Occupational Health Clinics within 30 minutes of the specified appointment time. |
100% |
|
| Pressure
equipment safety |
| • |
Complete processing applications for registration of equipment within three weeks upon receipt of all relevant information and documentation. |
100% |
| • |
Attend to applicants for examination arrangements relevant to the issue of the Certificate of Competency within 20 minutes upon arrival at Boilers and Pressure Vessels Division office. |
100% |
| • |
Arrange examination for applicants of Certificate of Competency to take place within 14 working days from the date of payment of examination fees. |
100% |
| • |
Issue/endorse Certificate of Competency within four weeks from the date of examination. |
100% |
| • |
Reply to complaints about violation of the Boilers and Pressure Vessels Ordinance, Cap 56 within two weeks. |
100% |
|
| REGISTRATION
OF TRADE UNIONS |
| Registration
of trade unions |
| • |
Complete registration of new trade unions within four weeks upon receipt of all relevant information and documentation. |
100% |
| • |
Complete registration of change of name/rules of trade unions within 10 days upon receipt of all relevant information and documentation. |
100% |
| • |
Issue a duplicate of the certificate of registration within one week upon receipt of a written request from the union. |
100% |
| • |
Notify applicants of the result of their enrolment for educational courses within one week upon receipt of application. |
100% |
|