| Service |
Standards
pledged |
Results
achieved |
| EMPLOYMENT
SERVICES |
| Employment
service for able-bodied job-seekers |
| • |
Serve
job-seekers within 30 minutes of the appointed time. |
100% |
| • |
Process
vacancy information within 24 hours upon receipt. |
91.25%
(Note 1) |
| • |
Provide
in-depth career counselling session to job-seekers registering
for the Job Matching Programme within one week after receipt
of application for registration. |
100% |
| • |
Provide
every fresh registrant with written guidelines on employment
service. |
100% |
| • |
Provide
telephone employment service to job-seekers on the following
working day after they forward their "Easy Registration
Form" to a Job Centre. |
100% |
| • |
Provide job-seekers with weekly information on the number
of top-ten vacancies available in the Job Centre. |
100% |
|
| Employment
service for disabled job-seekers |
| • |
Attend
to disabled job-seekers for counselling or pre-referral interview
within 15 minutes of the appointed time. |
100% |
| • |
Provide
vocational assessment interview to disabled job-seekers within
two weeks upon receipt of request for employment assistance. |
100% |
| • |
Provide
follow-up service to the employer and employee for three months
after placement to ensure successful job settlement. |
100% |
| • |
Issue
replies by fax to hearing-impaired job-seekers within one
working day upon receipt of enquiries through fax. |
100% |
| • |
Entertain
immediately requests from non-governmental organisations and
schools for free loan service of videos. |
100% |
|
| Careers
guidance to young people |
| • |
Confirm
bookings for video and VCDs immediately. |
100%
|
| • |
Handle
requests for services/information at Careers Information Centre
immediately. |
100%
|
| • |
Attend
to requests for individual careers counselling immediately. |
100%
|
|
| Licensing
of employment agencies |
| • |
Complete
processing applications for employment agency licences within
two weeks upon receipt of all relevant information and documentation. |
100%
|
|
| LABOUR
RELATIONS |
| Conciliation
of labour disputes in the non-government sector |
| • |
After
notification, contact parties concerned immediately for
conciliation arrangement in disputes involving more than
20 employees or resulting in work stoppages. |
100%
|
| • |
Provide
consultation to enquiries within 30 minutes on arrival at
Labour Relations Division offices. |
100%
|
| • |
Conduct
conciliation meetings within five weeks from lodging of claims. |
100%
|
|
| Promotion
of labour relations |
| • |
Make
available information leaflets on amendment provisions of
the Employment Ordinance in offices of Labour Relations
Division within five days from the effective date of the
amendments. |
100%
|
|
| Adjudication
of minor employment claims |
| • |
Arrange
appointments for filing claims within one week upon telephone
request from claimants. |
100%
|
| • |
Conduct
adjudication of minor employment claims within five weeks
after filing. |
100%
|
|
| EMPLOYEE
RIGHTS AND BENEFITS |
| Employees'
compensation |
| • |
Inform
an injured employee in writing of the procedures for claiming
compensation within one week after receipt of a report of
injury. |
100%
|
| • |
Attend
to injured employees for sick leave clearance or referral
to Assessment Board within 30 minutes of the appointed time. |
100%
|
| • |
Issue
a Certificate of Assessment to an injured employee within
two weeks after assessment by Assessment Board. |
100%
|
| • |
Issue
a Certificate of Compensation Assessment to an injured employee
within: |
|
| -
|
two
weeks after sick leave clearance; or |
100%
|
| -
|
one
week after a Certificate of Assessment is issued. |
100%
|
|
| • |
Provide
immediate assistance to family members of deceased employees
to claim compensation for death in fatal work accidents. |
100%
|
| • |
Issue
a Certificate for Funeral and Medical Attendance Expenses
to the concerned parties in fatal work accidents within
two weeks after receipt of all relevant information and
documentation and expiry of statutory application period. |
100%
|
| • |
Issue
a Certificate of Compensation Assessment for fatal cases
to family members of deceased employees within four weeks
after receipt of all relevant information and documentation
and expiry of statutory application period. |
100%
|
| • |
Issue
a Certificate of Determination to a pneumoconiotic certifying
eligibility for compensation within two weeks after receipt
of all relevant information and documentation. |
100%
|
|
| Attestation
of contracts for employment outside Hong Kong |
| • |
Attest
contracts for employment outside Hong Kong within two weeks
upon receipt of all relevant information and documentation. |
100%
|
|
| Protection
of wages on insolvency |
| • |
Issue
payments to qualified applicants within 10 weeks upon receipt
of all relevant information and documents required for processing
the applications. |
99.98%
(Note 2) |
|
| Administration
of the Supplementary Labour Scheme |
| • |
Take
action to investigate complaints in relation to the Supplementary
Labour Scheme within one working day upon receipt of a complaint. |
100%
|
|
| Labour
inspection |
| • |
Start
investigation of a complaint on non-compliance with holiday
and wage provisions under the Employment Ordinance and the
compulsory insurance requirement under the Employees' Compensation
Ordinance, and illegal employment of children and young
persons, within one week upon receipt. |
100%
|
|
| SAFETY
AND HEALTH AT WORK |
| Occupational
safety |
| • |
Notify
applicants of the result of their enrolment for safety training
courses within one week upon receipt of application. |
100%
|
| • |
Investigate
immediately all fatal and serious accidents including those
related to gassing incidents, explosions and dangerous occurrences. |
100%
|
| • |
Respond
to calls from emergency units regarding fatal and serious
accidents within two hours. |
100%
|
| • |
Serve
a Suspension Notice within 24 hours after issuing to an employer
or an occupier of premises a Notice of Intention to prohibit
hazardous work or process in a workplace. |
100%
|
| • |
Lift
the Suspension Notice within 24 hours upon verifying the compliance
with the notice by an employer or an occupier of premises. |
100%
|
| • |
Reply
to complaints about unsafe work environment within two weeks. |
100%
|
| • |
Deal
with verbal enquiries immediately. |
100%
|
| • |
Provide
consultation interviews within 15 minutes. |
100%
|
|
| Occupational
health |
| • |
Conduct
detailed investigation into urgent cases of occupational
diseases within 24 hours upon notification. |
100%
|
| • |
Attend
to clients of Occupational Health Clinics within 30 minutes
of the specified appointment time. |
100%
|
|
| Pressure
equipment safety |
| • |
Complete
processing applications for registration of equipment within
three weeks upon receipt of all relevant information and
documentation. |
100%
|
| • |
Attend
to applicants for examination arrangements relevant to the
issue of the Certificate of Competency within 20 minutes upon
arrival at Boilers and Pressure Vessels Division office. |
100%
|
| • |
Arrange
examination for applicants of Certificate of Competency to
take place within 14 working days from the date of payment
of examination fees. |
100%
|
| • |
Issue/endorse
Certificate of Competency within four weeks from the date
of examination. |
100%
|
| • |
Reply
to complaints about violation of the Boilers and Pressure
Vessels Ordinance, Cap 56 within two weeks. |
100%
|
|
| REGISTRATION
OF TRADE UNIONS |
| Registration
of trade unions |
| • |
Complete
registration of new trade unions within four weeks upon
receipt of all relevant information and documentation. |
100%
|
| • |
Complete
registration of change of name/rules of trade unions within
10 days upon receipt of all relevant information and documentation. |
100%
|
| • |
Issue
a duplicate of the certificate of registration within one
week upon receipt of a written request from the union. |
100%
|
| • |
Notify
applicants of the result of their enrolment for educational
courses within one week upon receipt of application. |
100%
|
|