| PERFORMANCE
PLEDGE EFFECTIVE
MONITORING The
Commissioner for Labour will monitor performance against the pledge and publish
our achievements annually in the department's website. A
Customer Liaison Group (CLG) has been formed to collect feedback from users of
the department's pledged services. A new Group will be formed every two years.
The CLG is chaired by the Deputy Commissioner for Labour (Labour Administration)
with members coming from users of various pledged services. In 2007, members gave
valuable advice and suggestions for improvement and expressed satisfaction with
the standard of service. SERVICE
ENVIRONMENT We
are committed to providing a quality service in a clean, orderly and friendly
service environment. THE
PUBLIC'S ROLE We
welcome any comments or suggestions on the way in which our services are delivered.
There may be occasions when, despite our best efforts, we are unable to meet the
pledged standards. In such cases, you have a right to a full and prompt explanation.
If you wish to make suggestions, seek explanation or file a complaint, you are
welcome to:
| • |
Put up your suggestion
or complaint in person to the Office Manager on the spot |
| • |
Contact the Customer Service
Manager of the Service concerned by telephone or in writing |
A brief description
of the major services, addresses and telephone numbers of our Customer Service
Managers is given below:
Service
| Address
/ Telephone | | Employment
Services Division
provides
a wide range of free and professional employment services to job seekers and employers
through its network of Job Centres and the Interactive Employment Service website.
(www.jobs.gov.hk). | 17/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 4155 |
Telephone
Employment Service
provides telephone employment service to job seekers who have registered with
the Labour Department's Job Centres or the Interactive Employment Service, and
are looking for non-government sector vacancies. | 9/F,
Cornwall House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.
2969
0431 | Job
Vacancy Processing Centre
processes centrally job vacancies received from employers in the non-government
sector. | 9/F,
Cornwall House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.
2969
0422 | Employment
Information and Promotion Programme
promotes employment services of the Labour Department. It organises a variety
of activities and reaches out to employers to canvass vacancies. | 6/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 4918 |
Job
Matching Centre
acts as the application office of the Supplementary Labour Scheme (SLS). It processes
employers' applications for importation of workers under the SLS, provides employment
services to local job-seekers to ensure their priority in filling registered vacancies
under the SLS, enforces the terms and conditions of the SLS through complaint
investigation and publicity on the rights and obligations of imported workers
and their employers. | 9/F,
Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon.
2150
6363 | Selective
Placement Division
operates as a free employment exchange for employers and disabled job-seekers.
It provides employment services to job-seekers who are visually-impaired, hearing-impaired,
physically handicapped, chronically ill, mentally handicapped, ex-mentally ill
as well as people with specific learning difficulties and attention deficit /
hyperactivity disorder. | 17/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 4161 |
Youth
Employment Start
provides one-stop advisory and support services on employment and self-employment
to youngsters aged between 15 and 29 through the provision of career assessment,
career guidance, value-added training and self-employment support. | 12/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 3521 |
Employment
Agencies Administration
administers the licensing of employment agencies and carries out frequent inspections
to the agencies to ensure that they are operating within the limits of the law. | 12/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 3543 |
Labour
Relations Division
advises employers and employees on all aspects of labour relations, provides conciliation
of labour disputes in the non-government sector and administers the Employment
Ordinance. | 12/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 3515 |
Workplace
Consultation Promotion Division
strengthens the promotion of effective labour-management communication, consultation
and voluntary negotiation. It provides information and guidance to employers and
employees through various promotional activities. | 5/F,
Mongkok Government Offices, 30 Luen Wan Street, Mongkok, Kowloon.
2121 8690 |
Minor
Employment Claims Adjudication Board
adjudicates minor employment claims in a speedy, informal and inexpensive manner.
It handles employment claims involving not more than 10 claimants for a sum of
money not exceeding $8,000 per claimant. | 10/F,
Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon.
2927
8007 | Employees'
Compensation Division
provides assistance to employees who suffer injury arising out of and in the course
of employment to obtain compensation under the Employees' Compensation Ordinance. | 12/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 3704 |
Pneumoconiosis
and Mesothelioma Compensation Office
assists persons suffering from pneumoconiosis and/or mesothelioma or their family
members to claim compensation. | 6/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 4034 |
External
Employment Service
administers the Contracts for Employment Outside Hong Kong Ordinance through attestation
of contracts. | 12/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 3543 |
Wage
Security Division
provides administrative support to the Protection of Wages on Insolvency Fund
Board, verifies applications to the Fund and approves payments.
| 16/F,
Overseas Trust Bank Building, 160 Gloucester Road, Wan Chai, Hong Kong.
2923
5285 | Occupational
Safety Service
promotes the safety and health of those working in factories, building and engineering
construction sites, catering and cargo handling establishments and other workplaces.
It conducts inspections, investigations and safety audits, organises safety training
and promotional programmes.
| 25/F,
Western Harbour Centre,181 Connaught Road West, Hong Kong.
2559 2297 |
Occupational
Health Service
seeks to protect the health of employees at work. It sets occupational health
standards, monitors occupational hygiene practice in the workplaces and enforces
relevant legislation. It also undertakes medical examinations for workers, provides
clinical consultation for employees with work-related illness, investigates occupational
diseases, arranges medical assessments for injured employees, as well as organises
occupational health education and promotion programmes.
| 15/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 4041 |
Boilers
and Pressure Vessels Division
regulates the safe operation of pressure equipment and enforces the requirements
of the Boilers and Pressure Vessels Ordinance and its subsidiary Regulations.
| 24/F,
Western Harbour Centre,181 Connaught Road West, Hong Kong.
2975 6426 |
Registry
of Trade Unions
promotes sound trade union administration, encourages responsible trade unionism
and protects the interests of trade union members. | 11/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2852 3459 |
Labour
Inspection Division
enforces legislation governing terms and conditions of employment by inspection
of workplaces and the accommodation of imported workers. | 17/F,
Harbour Building, 38 Pier Road, Central, Hong Kong.
2815 2200 |
You may also call
or write to the Publicity Liaison Officer of the department: 16/F,
Harbour Building
38, Pier Road
Central, Hong Kong
Tel: 2852 4125
Fax: 2850 5310
E-mail: iprd@labour.gov.hk We
will handle all enquiries and complaints expeditiously and will give you a reply
within 10 days. If this is not possible, we will give you an interim reply as
soon as possible. If
you feel that your case has not been dealt with adequately, you may write to:
Commissioner
for Labour
16/F, Harbour Building
38, Pier Road
Central, Hong Kong
| Section
Index | Achievement of targets
in 2006 |
| Achievement
of targets in 2007 |
| Performance
standards and targets for 2008 | Effective monitoring
|
|