| • |
Serve
job-seekers within 30 minutes of the appointed time.
|
| • |
Process
vacancy information within 24 hours upon receipt. |
| • |
Provide
in-depth career counselling session to job-seekers registering
for the Job Matching Programme within one week after receipt
of application for registration. |
| • |
Provide
every fresh registrant with written guidelines on employment
service. |
| • |
Provide
telephone employment service to job-seekers on the following
working day after they forward their "Easy Registration
Form" to a Job Centre. |
| • |
Provide
job-seekers with weekly information on the number of top-ten
vacancies available in the Job Centre. |
| • |
Attend
to disabled job-seekers for counselling or pre-referral interview
within 15 minutes of the appointed time.
|
| • |
Provide
vocational assessment interview to disabled job-seekers within
two weeks upon receipt of request for employment assistance. |
| • |
Provide
follow-up service to the employer and employee for three months
after placement to ensure successful job settlement. |
| • |
Issue replies
by fax to hearing-impaired job-seekers within one working day
upon receipt of enquiries through fax. |
| • |
Entertain
immediately requests from non-governmental organisations and
schools for free loan service of videos. |
| • |
Provide
every fresh youth member with written guidelines on services
of Youth Employment Start.
|
| • |
Provide
membership card to every youth member immediately after they
complete the registration.
|
| • |
Complete
processing applications for employment agency licences within
two weeks upon receipt of all relevant information and documentation. |
| • |
After notification,
contact parties concerned immediately for conciliation arrangement
in disputes involving more than 20 employees or resulting in
work stoppages. |
| • |
Provide
consultation to enquirers within 30 minutes on arrival at Labour
Relations Division offices. |
| • |
Conduct
conciliation meetings within five weeks from lodging of claims. |
| • |
Make available
information leaflets on amendment provisions of the Employment
Ordinance in offices of Labour Relations Division within five
days from the effective date of the amendments. |
| • |
Arrange
appointments for filing claims within one week upon telephone
request from claimants. |
| • |
Conduct
adjudication of minor employment claims within five weeks after
filing. |
| • |
Inform
an injured employee in writing of the procedures for claiming
compensation within one week after receipt of a report of injury. |
| • |
Attend
to injured employees for sick leave clearance or referral to
Assessment Board within 30 minutes of the appointed time. |
| • |
Issue
a Certificate of Assessment to an injured employee within two
weeks after assessment by Assessment Board. |
| • |
Issue a
Certificate of Compensation Assessment to an injured employee
within:
| -
|
two
weeks after sick leave clearance; or |
| -
|
one
week after a Certificate of Assessment is issued. |
|
| • |
Provide
immediate assistance to family members of deceased employees
to claim compensation for death in fatal work accidents. |
| • |
Issue a
Certificate for Funeral and Medical Attendance Expenses to the
concerned parties in fatal work accidents within two weeks after
receipt of all relevant information and documentation and expiry
of statutory application period. |
| • |
Issue a
Certificate of Compensation Assessment for fatal cases to family
members of deceased employees within four weeks after receipt
of all relevant information and documentation and expiry of
statutory application period. |
| • |
Issue a
Certificate of Determination to a pneumoconiotic certifying
eligibility for compensation within two weeks after receipt
of all relevant information and documentation. |
| • |
Attest
contracts for employment outside Hong Kong within two weeks
upon receipt of all relevant information and documentation. |
| • |
Issue
payments to qualified applicants within 10 weeks upon receipt
of all relevant information and documents required for processing
the applications. |
| • |
Take
action to investigate complaints in relation to the Supplementary
Labour Scheme within one working day upon receipt of a complaint. |
| • |
Start
investigation of a complaint on non-compliance with holiday
and wage provisions under the Employment Ordinance and the compulsory
insurance requirement under the Employees' Compensation Ordinance,
and illegal employment of children and young persons, within
one week upon receipt. |
| • |
Notify
applicants of the result of their enrolment for safety training
courses within one week upon receipt of application. |
| • |
Investigate
immediately all fatal and serious accidents including those
related to gassing incidents, explosions and dangerous occurrences. |
| • |
Respond
to calls from emergency units regarding fatal and serious accidents
within two hours. |
| • |
Serve a
Suspension Notice within 24 hours after issuing to an employer
or an occupier of premises a Notice of Intention to prohibit
hazardous work or process in a workplace. |
| • |
Lift the
Suspension Notice within 24 hours upon verifying the compliance
with the notice by an employer or an occupier of premises. |
| • |
Reply to
complaints about unsafe work environment within two weeks. |
| • |
Deal with
verbal enquiries immediately. |
| • |
Provide
consultation interviews within 15 minutes. |
| • |
Conduct
detailed investigation into urgent cases of occupational diseases
within 24 hours upon notification. |
| • |
Attend
to clients of Occupational Health Clinics within 30 minutes
of the specified appointment time. |
| • |
Complete
processing applications for registration of equipment within
three weeks upon receipt of all relevant information and documentation. |
| • |
Attend
to applicants for examination arrangements relevant to the issue
of the Certificate of Competency within 20 minutes upon arrival
at Boilers and Pressure Vessels Division office. |
| • |
Arrange
examination for applicants of Certificate of Competency to take
place within 14 working days from the date of payment of examination
fees. |
| • |
Issue/endorse
Certificate of Competency within four weeks from the date of
examination. |
| • |
Reply to
complaints about violation of the Boilers and Pressure Vessels
Ordinance, Cap. 56 within two weeks. |
| • |
Complete
registration of new trade unions within four weeks upon receipt
of all relevant information and documentation. |
| • |
Complete
registration of change of name / rules of trade unions within
10 days upon receipt of all relevant information and documentation. |
| • |
Issue a
duplicate of the certificate of registration within one week
upon receipt of a written request from the union. |
| • |
Notify
applicants of the result of their enrolment for educational
courses within one week upon receipt of application. |