| Service | Standards
pledged | Results
achieved |
| EMPLOYMENT
SERVICES |
| Employment
service for able-bodied job-seekers |
| • | Serve
job-seekers within 30 minutes of the appointed time |
100% |
| • | Process
vacancy information within 24 hours upon receipt |
100% |
| • | Provide
in-depth career counselling session to job-seekers registering for the Job Matching
Programme within 1 week after receipt of application for registration |
100% |
| • | Provide
every fresh registrant with written guidelines on employment service |
100% |
| • | Provide
telephone employment service to job-seekers on the following working day after
they forward their "Easy Registration Form" to a Job Centre |
100% |
| • | Provide
job-seekers with weekly information on the number of top-ten vacancies available
in the Job Centre | 100% |
|
| Employment
service for disabled job-seekers |
| • | Attend
to disabled job-seekers for counselling or pre-referral interview within 15 minutes
of the appointed time | 100% |
| • | Provide
vocational assessment interview to disabled job-seekers within 2 weeks upon receipt
of request for employment assistance | 100% |
| • | Provide
follow-up service to the employer and employee for 3 months after placement to
ensure successful job settlement | 100% |
| • | Issue
replies by fax to hearing-impaired job-seekers within 1 working day upon receipt
of enquiries through fax | 100% |
| • | Entertain
immediately requests from non-governmental organisations and schools for free
loan service of videos | 100% |
|
| Careers
guidance to young people |
| • |
Confirm bookings for video
and VCDs immediately | 100%
| | • |
Handle requests for services/information
at Careers Information Centre immediately | 100%
| | • |
Attend to requests for individual
careers counselling immediately | 100%
| |
| Licensing
of employment agencies |
| • |
Complete processing applications
for employment agency licences within 2 weeks upon receipt of all relevant information
and documentation | 100%
| |
| LABOUR
RELATIONS |
| Conciliation
of labour disputes in the non-government sector |
| • |
After notification, contact
parties concerned immediately for conciliation arrangement in disputes involving
more than 20 employees or resulting in work stoppages |
100% |
| • |
Provide consultation to
enquiries within 30 minutes on arrival at Labour Relations Division offices |
100% |
| • |
Conduct conciliation meetings
within 5 weeks from lodging of claims | 100%
| |
| Promotion
of labour relations |
| • |
Make available information
leaflets on amendment provisions of the Employment Ordinance in offices of Labour
Relations Division within 5 days from the effective date of the amendments |
100% |
|
| Adjudication
of minor employment claims |
| • |
Arrange appointments for
filing claims within 1 week upon telephone request from claimants |
100% |
| • |
Conduct adjudication of
minor employment claims within 5 weeks after filing | 100%
| |
| EMPLOYEE
RIGHTS AND BENEFITS |
| Employees'
compensation |
| • |
Inform an injured employee
in writing of the procedures for claiming compensation within 1 week after receipt
of a report of injury | 100%
| | • |
Attend to injured employees
for sick leave clearance or referral to Assessment Board within 30 minutes of
the appointed time | 100%
| | • |
Issue a Certificate of Assessment
to an injured employee within 2 weeks after assessment by Assessment Board |
100% |
| • |
Issue a Certificate of Compensation Assessment to an
injured employee within
| -
| 2 weeks
after sick leave clearance; or | 100%
| | -
| 1 week
after a Certificate of Assessment is issued | 100%
| | | • |
Provide immediate assistance
to family members of deceased employees to claim compensation for death in fatal
work accidents | 100%
| | • |
Issue a Certificate for
Funeral and Medical Attendance Expenses to the concerned parties in fatal work
accidents within 2 weeks after receipt of all relevant information and documentation
and expiry of statutory application period | 100%
| | • |
Issue a Certificate of Compensation
Assessment for fatal cases to family members of deceased employees within 4 weeks
after receipt of all relevant information and documentation and expiry of statutory
application period | 100%
| | • |
Issue a Certificate of Determination
to a pneumoconiotic certifying eligibility for compensation within 2 weeks after
receipt of all relevant information and documentation | 100%
| |
| Attestation
of contracts for employment outside Hong Kong |
| • |
Attest contracts for employment
outside Hong Kong within 2 weeks upon receipt of all relevant information and
documentation | 100%
| |
| Protection
of wages on insolvency |
| • |
Issue payments to qualified
applicants within 10 weeks upon receipt of all relevant information and documents
required for processing the applications | 100%
| |
| Administration
of the Supplementary Labour Scheme |
| • |
Take immediate action to
investigate complaints received through the 24-hour complaint hotline 2150
6363 | 100%
| |
| Labour
inspection |
| • |
Start investigation of a
complaint on non-compliance with holiday and wage provisions under the Employment
Ordinance and the compulsory insurance requirement under the Employees' Compensation
Ordinance, and illegal employment of children and young persons, within 1 week
upon receipt. | 100%
| |
| SAFETY
AND HEALTH AT WORK |
| Occupational
safety |
| • |
Notify applicants of the
result of their enrolment for safety training courses within 1 week upon receipt
of application | 100%
| | • |
Investigate immediately
all fatal and serious accidents including those related to gassing incidents,
explosions and dangerous occurrences | 100%
| | • |
Respond to calls from emergency
units regarding fatal and serious accidents within 2 hours |
100% |
| • |
Serve a Suspension Notice
within 24 hours after issuing to an employer or an occupier of premises a Notice
of Intention to prohibit hazardous work or process in a workplace |
100% |
| • |
Lift the Suspension Notice
within 24 hours upon verifying the compliance with the notice by an employer or
an occupier of premises | 100%
| | • |
Reply to complaints about
unsafe work environment within 2 weeks | 100%
| | • |
Deal with verbal enquiries
immediately | 100%
| | • |
Provide consultation interviews
within 15 minutes | 100%
| |
| Occupational
health |
| • |
Conduct detailed investigation
into urgent cases of occupational diseases within 24 hours upon notification |
100% |
| • |
Attend to clients of Occupational
Health Clinics within 30 minutes of the specified appointment time |
100% |
|
| Pressure
equipment safety |
| • |
Complete processing applications
for registration of equipment within 3 weeks upon receipt of all relevant information
and documentation | 100%
| | • |
Attend to applicants for
examination arrangements relevant to the issue of the Certificate of Competency
within 20 minutes upon arrival at Boilers and Pressure Vessels Division office
| 100%
| | • |
Arrange examination for
applicants of Certificate of Competency to take place within 14 working days from
the date of payment of examination fees | 100%
| | • |
Issue/endorse Certificate
of Competency within 4 weeks from the date of examination |
100% |
| • |
Reply to complaints about
violation of the Boilers and Pressure Vessels Ordinance, Cap 56 within 2 weeks
| 100%
| |
| REGISTRATION
OF TRADE UNIONS |
| Registration
of trade unions |
| • |
Complete registration of
new trade unions within 4 weeks upon receipt of all relevant information and documentation
| 100%
| | • |
Complete registration of
change of name/rules of trade unions within 10 days upon receipt of all relevant
information and documentation | 100%
| | • |
Issue a duplicate of the
certificate of registration within 1 week upon receipt of a written request from
the union | 100%
| | • |
Notify applicants of the
result of their enrolment for educational courses within 1 week upon receipt of
application | 100%
| |