The Commissioner for Labour monitors the effectiveness of performance pledges and publish our achievements annually.
A Customer Liaison Group (CLG) has been formed to collect feedback from users of the department's pledged services. A new group is formed every two years. The CLG is chaired by the Deputy Commissioner for Labour (Labour Administration) with members coming from users of various pledged services. In 2023, members of the CLG expressed satisfaction with our standard of service, and gave valuable advice and suggestions for improvement.
SERVICE ENVIRONMENT
We are committed to providing a quality service in a clean, orderly and friendly service environment.
THE PUBLIC'S ROLE
We welcome comments or suggestions on the way in which our services are delivered. There may be occasions when, despite our best efforts, we are unable to meet the pledged standards. In such cases, you have a right to a full explanation. If you wish to make suggestions, seek explanation or file a complaint, you are welcome to:
- put up your suggestion or complaint in person to the Office Manager on the spot; or
- contact the Customer Service Manager of the service concerned by telephone or in writing.
A brief description of the major services, addresses and telephone numbers of our Customer Service Managers is given below:
| Service |
Address/Telephone |
|
EMPLOYMENT SERVICES
|
Employment Services Division
provides a wide range of free and professional employment services to job seekers and employers through its network of Job Centres, Industry-based Recruitment Centres and the Interactive Employment Service website
(www.jobs.gov.hk).
|
17/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2852 4155 |
|
Telephone Employment Service Centre
provides telephone employment service to job seekers who have registered with the Labour Department's Job Centres or the Interactive Employment Service.
|
Room 1101, 11/F,
CityPlaza Three,
14 Taikoo Wan Road,
Taikoo Shing, Hong Kong.
2969 0431
|
|
Job Vacancy Processing Centre
processes centrally job vacancies received from employers.
|
Room 1101, 11/F,
CityPlaza Three,
14 Taikoo Wan Road,
Taikoo Shing, Hong Kong.
2969 0422
|
|
Employment Information and Promotion Programme
promotes employment services of the Labour Department. It organises a variety of activities and reaches out to employers to canvass vacancies.
|
Room 222, 2/F, North Point
Government Offices,
333 Java Road,
North Point, Hong Kong.
2153 3975
|
|
Selective Placement Division
provides free recruitment/job referral service for employers and job seekers with disabilities. It provides employment services to job seekers with visual impairment, hearing impairment, physical impairment, chronic illness, autism spectrum disorder, intellectual disability, ex-mental illness, specific learning difficulties as well as attention deficit/hyperactivity disorder.
|
17/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2852 4161
|
|
Youth Employment Start
provides one-stop advisory and support services on employment and self-employment to youngsters aged between 15 and 29 through the provision of career assessment, career guidance, value-added training and self-employment support.
|
12/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2852 3521
|
|
Youth Employment and Training
Programme
provides a comprehensive platform of job search with one-stop and diversified pre-employment and on-the-job training for young school leavers aged 15 to 24 with educational attainment at sub-degree level or below. This programme enables young people to better understand themselves and their work aptitudes while enriching their job skills and experience so as to enhance employability.
|
12/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2852 3544
|
|
Employment Agencies Administration
regulates the operation of employment agencies, administers the related licensing and carries out frequent inspections to the agencies to ensure that they are operating within the limits of the law.
|
Unit 906, 9/F,
One Mong Kok Road Commercial Centre,
1 Mong Kok Road,
Kowloon.
2115 2194 |
|
LABOUR RELATIONS
|
|
Labour Relations Division
advises employers and employees on all aspects of labour relations, provides conciliation of labour disputes in the non-governmental sector and administers the Employment Ordinance.
|
12/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2852 3507
|
|
Workplace Consultation Promotion
Division
strengthens the promotion of effective labour-management communication, consultation and voluntary negotiation. It provides information and guidance to employers and employees through various promotional activities.
|
5/F, Mongkok Government Offices,
30 Luen Wan Street,
Mongkok, Kowloon.
2121 8690
|
|
Minor Employment Claims
Adjudication Board
adjudicates minor employment claims in a speedy, informal and inexpensive manner. It handles employment claims involving not more than 10 claimants for a sum of money not exceeding $15,000 per claimant.
|
10/F, Cheung Sha Wan Government Offices,
303 Cheung Sha Wan Road, Kowloon.
2927 8007
|
|
EMPLOYEES' RIGHTS AND
BENEFITS
|
|
Employees' Compensation Division
provides assistance to employees who suffer injury arising out of and in the course of employment to obtain compensation under the Employees' Compensation Ordinance.
|
12/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2852 3704
|
|
Pneumoconiosis and Mesothelioma
Compensation Office
assists persons suffering from pneumoconiosis and/or mesothelioma or their family members to claim compensation.
|
6/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2852 4034
|
|
Employment Agencies Administration
administers the Contracts for Employment Outside Hong Kong Ordinance through attestation of contracts.
|
Unit 906, 9/F,
One Mong Kok Road Commercial Centre,
1 Mong Kok Road,
Kowloon.
2115 2194
|
|
Wage Security Division
processes and verifies applications to the Protection of Wages on Insolvency Fund, and provides administrative support to the Protection of Wages on Insolvency Fund Board.
|
16/F, Overseas Trust Bank Building,
160 Gloucester Road,
Wan Chai, Hong Kong.
2923 5285
|
|
Supplementary Labour Division
acts as the application office of the Enhanced Supplementary Labour Scheme (ESLS). It processes employers' applications for importation of workers under the ESLS, provides employment services to local job seekers to ensure their priority in filling registered vacancies under the ESLS, enforces the terms and conditions of the ESLS through complaint investigation and publicises the rights and obligations of imported workers and their employers.
|
Units 2711-2713, 27/F,
Tower 1, Millennium City 1,
388 Kwun Tong Road,
Kwun Tong, Kowloon
2150 6363
|
|
Labour Inspection Division
enforces legislation governing terms and conditions of employment by inspection of the workplaces and accommodation of imported workers.
|
17/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2815 2200
|
|
SAFETY AND HEALTH AT
WORK
|
|
Occupational Safety Service
promotes the safety and health of those working in factories, building and engineering construction sites, catering and cargo handling establishments and other workplaces. It conducts inspections, investigations and safety audits, organises safety training and promotional programmes.
|
14/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2559 2297
|
|
Occupational Health Service
seeks to protect the health of employees at work. It sets occupational health standards, monitors occupational hygiene practice in the workplaces and enforces relevant legislation. It also provides clinical consultation for employees with work-related illness, investigates occupational diseases, arranges medical assessments for injured employees, as well as organises occupational health education and promotion programmes.
|
15/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
2852 4041
|
|
Boilers and Pressure Vessels Division
regulates the safe operation of pressure equipment and enforces the requirements of the Boilers and Pressure Vessels Ordinance and its subsidiary Regulations.
|
Unit 01-02, 20/F,
Millennium City 6,
392 Kwun Tong Road,
Kwun Tong, Kowloon.
3107 3443
|
|
REGISTRATION OF TRADE UNIONS
|
|
Registry of Trade Unions
administers the Trade Unions Ordinance and Trade Union Registration Regulations, and promotes responsible trade unionism.
|
11/F, One Mong Kok Road Commercial Centre,
1 Mong Kok Road, Kowloon
3575 8521 |
You may also call or write to the Publicity Liaison Officer of the department to give your comments on our performance pledges:
| Address: |
16/F, Harbour Building,
38 Pier Road,
Central, Hong Kong. |
| Tel: |
2852 4125 |
| Fax: |
2850 5310 |
| E-mail: |
iprd@labour.gov.hk |
We will handle relevant enquiries and complaints expeditiously and will give you a reply within 10 days. If this is not possible, we will give you an interim reply as soon as possible.
RIGHT TO APPEAL
If you still feel that your case has not been dealt with adequately, you may appeal to:
Commissioner for Labour
16/F, Harbour Building,
38 Pier Road,
Central, Hong Kong.
|
